My boyfriend and I just took a 52 minute drive to go and look at a chevy traverse that we had seen on craigslist for a great price and low miles. We get there and talk to a guy name Joe or Joey. He seemed friendly. I told him that I had called and talked to him a couple days prior to discuss a good time to look at the traverse. He went into the back to get the keys and comes and informs us that it was out on a test drive and that there was a little problem with a gear shaft or something. But he assured us that they were going to fix it etc. He continues to ask about what kind of vehicle we were in the market for and we told him that we wanted a 3 row seat. He told us about a Durango and a journey. He proceeds to "look" for the keys. He goes out to look for the vehicle. As I'm thinking "oh wow that's courteous to bring the car to the door seeing as it was raining. Instead he comes in and continues to "look" for keys and then informs us that the Durango is in the shop and tells us that he wants to show us another vehicle. So he takes us outside (while it's raining still) all the way to the back to look at a car we can't even test drive yet. Apologizes for what I have no idea because I could barely hear him. Then he insisted on taking a picture of our Saab vin number to see how much we would have for a trade in. He goes inside and never came back out. There was no customer service whatsoever and just gave us a run around knowing we drove damn near an hour to come and look at this specific vehicle. I will NEVER return to this dealership. The least he could have done was give us a 5$ gas card for the trip knowing that we didn't get to test drive any car that we were in the market for. I'm not asking a for a hand out but customer service is SUPER important. There was absolutely none. If I could I would give them no stars because the inside smelled really bad also.
Great experience. Would recommend highly!
Great deals thank you
Best dealership around. Low prices for their cars, friendly staff, and a service department that cannot be beat. I take all 3 of my cars here for service and highly recommend this dealership to anyone who needs work done.
Service manager went above and beyond to help me in time of need. Would highly recommend.
Paul Cole Motors Inc is a US Car Dealer based in Fostoria, Ohio. Paul Cole Motors Inc is located at 1621 N County Line St, Fostoria, OH 44830, USA.
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